Sometimes companies will keep sending tones to you, even if you don’t want them.
They will still charge you for every tone you get, and this is how they make money.
In the Cyber Café, Chloe has two messages on her mobile phone from people she doesn’t know so she deletes these messages and tells an adult.
You should do this too if you receive a text message from someone you don’t know.
to check your charges or your change of number), the best solution is to submit your request by clicking the button below.
Please give us as many details as you want so we can help you as quickly as possible (include detail such as your phone number, billing address).
You can also set up the Parental Control service, which makes sure your children can only go to sites that are suitable for them. Sometimes we might block a site by mistake, or we might miss an adult site.
We pride ourselves on the quality of our support pages, before you contact us please pop your question in the search bar - most of the time we'll have the answer you need.
If your question requires that someone looks at your account (e.g.
If this happens, you should speak to your provider (like Orange or T-Mobile) and they will be able to get you a number to text, to stop the tones coming through.
Conventional wisdom suggests that teens are more enthusiastic users of the cell phone than adults.
If this happens, call customer services on 202 to let us know.